Refund Policy

SECTION 01

14-day cooling-off period

You may cancel any evaluation purchase within 14 days and receive a full refund, provided no trade has been placed on the account. Ask through live chat or write to support@leofins.com from your registered email address.

Placing a trade means you have started to consume the service, which ends the statutory withdrawal right. This does not affect any additional consumer rights you have under the mandatory law of your country.

SECTION 02

Fee reimbursement after you pass

—Pass the evaluation and complete your first payout cycle, and the original evaluation fee is added to that payout.—Reimbursement applies to the fee actually paid after any discount code — not the undiscounted list price.—It is paid once per evaluation, on the first successful payout, using the same payout method.—An account closed for a breach or a terms violation before its first payout is not eligible.

SECTION 03

Resets and add-ons

Reset purchases and optional add-ons are consumed at the moment they are applied to an account and are not refundable once used. An unused reset bought within the last 14 days can be refunded on request.

SECTION 04

What is not refundable

—Accounts that have placed at least one trade, outside the statutory withdrawal right.—Accounts closed for breaching an objective or these policies.—Tournament entry fees once the tournament has started.—Amounts lost to a third-party payment provider fee or currency conversion outside our control.

SECTION 05

How long a refund takes

We approve or decline eligible refund requests within one business day. Card refunds reach your statement in 3–10 business days depending on your issuer; bank transfers take 1–3 business days; crypto refunds are sent within 24 hours of approval to the address the payment came from.

Refunds are always returned to the original payment method. Where that is impossible, we verify ownership of the replacement method before paying.

SECTION 06

Chargebacks

Please contact us before raising a chargeback — almost every dispute is resolved faster directly. Raising a chargeback while a refund request is open suspends the account and any pending payout until the dispute is closed, and we will provide the payment provider with the account and rule history.

QUESTIONS ABOUT THIS DOCUMENT

Write to legal@leofins.com, or ask a plain-language question through 24/7 support. Practical summaries of the rules referenced here live on trading objectives, fees and the FAQ. This document is provided for information and does not constitute legal or financial advice.